What kind of help do you need?

• Try plunging first.
• SWAP provides plungers if you need one.
• If the clog remains after plunging, submit a Maintenance Request.

• Leak or flood - if you have water running down your walls, ceiling, or floor, call Maintenance at (401)784-6923.
• Sink or toilet overflow - turn off the valve under the sink or toilet to stop the flow and prevent further damage, then call Maintenance at (401)784-6923.

• Always run cold water when using the garbage disposal.
• Press the reset button located on the exterior of the disposal, under the sink.
• If the problem continues, submit a Maintenance Request.

• Hot water recovery between showers can take up to 20 minutes.
• Do not submit a Maintenance Request until you have given the hot water time to replenish.

• From October 1 through May 1, call Management at (401) 784-6923.
• From May 2 through September 30, please submit a Maintenance Request.
• Call or submit your request as soon as you notice the problem.

• If the power is out in the entire home, see if your neighbors have power or check the RI Energy website to learn about outages in your area.
• Check to see if your utility accounts are up to date.
• If a kitchen or bath outlet isn’t working, reset the red GFI button.
• If an outlet isn’t working, try to plug the fixture/appliance into a different outlet to see whether the problem is the fixture/appliance or the outlet.
• Light bulb replacement in the home is the resident’s responsibility.
• If a light bulb is out in a common area, submit a Maintenance Request.
• If the above steps don’t resolve the problem, submit a Maintenance Request or call Maintenance.

Call Maintenance at (401) 784-6923.

• If your refrigerator is not cold enough, try the following steps:
  
  • Adjust the temperature setting located inside the refrigerator or on the door.
  • Make sure the doors close properly and do not let cold air escape.
  • Make sure your refrigerator isn’t too full; overcrowding can lead to a warmer refrigerator.
  • Clean or vacuum the coils at the base of the refrigerator.

If the alarm is going off, vacate the building if possible and call 911; then call Maintenance (401) 784-6923.

If a detector anywhere in your building is chirping, please submit a Maintenance Request.

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• If an electrical outlet is sparking or smoking, remove all items plugged into it, if possible, then call Maintenance (401) 784-6923.
• If an electrical device such as a toaster is smoking, unplug it and make sure it is clean of crumbs and debris.
• If the stove or oven is smoking, turn everything off and make sure the burners and oven are clean and free of grease. If they are clean but still smoking, call Maintenance (401) 784-6923.

• Check that all stove burners and the oven are off.
• If the burners are off and you still smell gas, call RIEnergy (800) 640-1595 or 911, then call Maintenance (401) 784-6923.